The mobile messaging platform delivers personalized experiences at scale, allowing brands to communicate across multiple consumer segments and touchpoints
Chicago, IL — January 25, 2022 – Vibes, the technology leader powering seamless mobile brand experiences across the consumer journey, today announced the company was named the winner of the “Best Customer Experience Automation” category in the 2022 Vendors in Partnership (VIP) Awards. The award recognizes retailers’ need to communicate seamlessly across multiple customer segments and touchpoints.
The VIP Awards is an annual celebration of the solutions that power the retail ecosystem. In addition to celebrating great solutions, the award program recognizes retail technology companies who continuously adapt to make more meaningful partnerships with retailers, increasing success for all. This year, 18 awards were presented to the best partners and innovators in the solution provider community.
“We’re proud to have received the award for Best Customer Experience Automation,” said Alex Campbell, co-founder and CIO, Vibes. “Mobile engagement provides brands a unique personal connection with customers and is proving superior to other marketing channels, especially in today’s digital-first environment. The power of the Vibes platform to automate mobile experiences at every step of the customer journey, from acquisition to servicing and loyalty, helps brands realize massive revenue gains and ROI.”
Vibes’ mobile experience software platform enables marketing, loyalty, ecommerce, and operations to connect with consumers using a unified native platform of SMS, MMS, dynamic mobile wallet, app inbox, push notifications and performance analytics, to become the backbone for brands’ mobile engagement strategies. In addition, Vibes’ robust set of APIs and intelligence provide a powerful orchestration engine that automatically ensures the right message is delivered to the right person at the right time to create a more personal customer journey. From initial welcome messages to personalized offers and post-shopping engagement, brands can connect with consumers through their most trusted device in a way never done before. As the most personal channel, effective mobile experiences rely on hyper-targeted messages that only data insights can truly generate.
Recently, Vibes launched its Mobile Wallet as a Channel solution, allowing brands to deliver dynamic experiences on consumers’ mobile devices. It also announced an integration with Salesforce Marketing Cloud to build stronger text campaigns, creating more personalized, automated customer experiences that grow the ROI of brands’ omnichannel strategy.
View the full list of this year’s 2022 award winners here.
To learn more about how Vibes is empowering the mobile engagement journey, visit www.vibes.com.
Vibes helps brands like Ralph Lauren, Dollar General, Kohl’s, Redbox, Chipotle, Sephora, Ascena Brands and LEGO to grow, activate, and optimize consumer relationships with timely, relevant, high-volume mobile messaging at a global scale. The company’s intelligent mobile experience platform enables marketers and consumer loyalty professionals to connect with consumers using a unified native platform of SMS, MMS, dynamic wallet, mobile push notifications, app inbox and performance analytics, to become the backbone for these brands’ overall digital engagement strategies. Gartner recognized Vibes as a Leader in its 2019 and 2020 Gartner Magic Quadrant for Mobile Marketing Platforms.