Transactional messages delivered
Today’s shoppers have come to expect up-to-the-minute information when it comes to tracking packages, services, and updates when a coveted item is back in stock. Learn how we can help orchestrate these communications, no matter your vertical.
Retail
- Online-Only Offers
- Shipping Alerts
- Cart Abandonment
- Triggered Loyalty Alerts
- Order Confirmation
- Order Status
- Refund Processed Notification
- Product View Guide
Hospitality
- Available Room Upgrades
- Check in/Check Out
- Room View Guide
- Room Service/Requests
- In-room Entertainment
- Bar Drink Offers
- Property Updates
- Travel Suggestions
- Restaurant Recommendations
Insurance & Finance
- Two Factor Authorization
- Appointment Reminder
- Appointment Confirmation
- Claim Closure
- Claim Submission
- Recurring Payment Reminder
- Payment Decline
- Payment Reminder
- Payment is Due
Customer Spotlight
With an active 1M subscriber list, Old Navy relied on SMS alerts to guide customers to web offers; immediately driving significant eCommerce sales.
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Business Impact
SMS open rate compared with email (19%)
Tatango—SMS Open Rates Reach 99%
of consumers prefer to receive service-based messaging regarding basic information such as tracking
One Reach—Take SMS Seriously
increase in average profit margin per customer for customer service in messaging
Spark Central—The Business Case for Messaging
ENHANCE THE CUSTOMER EXPERIENCE
Take a deep dive into some of Vibes scalable programs to see how your brand can come alive and engage users.
Packages
Starter
- Full access to SMS and MMS Platform to build and run a suite of campaigns
- One unified short code for all content delivery
- Lifecycle analytics to track delivery rates, open rates, reads, device types, and click-throughs
- Platform onboarding including case studies and consultative integration support
- Jumpstart Strategy
Advanced
- Includes Starter Package, plus:
- Access to Wallet Manager Platform
- Integration development support to for CRM, Loyalty. POS, or other third party vendors
- Preference Center to capture user data
- Quarterly business reports with Advanced Analytics insights
- 1-year licenses to Tap-2- Join
- Foundational Strategy
Premium
- Complete access to all platform tools
- Integration development support to for CRM, Loyalty. POS, or other third party vendors
- Preference Center to capture user data
- 1-year licenses to Reveals, Refer-a-Friend, and Product View Guide frameworks
- Quarterly business reports with Advanced Analytics insights
- Foundational and Content strategy
Custom
- Complete access to all platform tools
- Custom integration support
- Custom developed webform or preference center data gathering
- Quarterly business reports with Advanced Analytics insights
- 1-year licenses to Vibes Solution Frameworks
- Partner to growing channel programs including FB Messenger, RCS, & Apple Business Chat
