Service Alerts

March 6, 2019 Tom Groom

Transactional messages delivered

Today’s shoppers have come to expect up-to-the-minute information when it comes to tracking packages, services, and updates when a coveted item is back in stock. Learn how we can help orchestrate these communications, no matter your vertical.

 

Retail

  • Online-Only Offers
  • Shipping Alerts
  • Cart Abandonment
  • Triggered Loyalty Alerts
  • Order Confirmation
  • Order Status
  • Refund Processed Notification
  • Product View Guide

Hospitality

  • Available Room Upgrades
  • Check in/Check Out
  • Room View Guide
  • Room Service/Requests
  • In-room Entertainment
  • Bar Drink Offers
  • Property Updates
  • Travel Suggestions
  • Restaurant Recommendations

Insurance & Finance

  • Two Factor Authorization
  • Appointment Reminder
  • Appointment Confirmation
  • Claim Closure
  • Claim Submission
  • Recurring Payment Reminder
  • Payment Decline
  • Payment Reminder
  • Payment is Due
 

Customer Spotlight

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With an active 1M subscriber list, Old Navy relied on SMS alerts to guide customers to web offers; immediately driving significant eCommerce sales.

Step 1

Promoted mobile sign up with in-store signage and vocal CTAs

Step 2

Sent alerts of special .com offers and specialty redemptions

Step 3

Target customers from preference center data capture
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Business Impact

SMS open rate compared with email (19%)

Tatango—SMS Open Rates Reach 99%

of consumers prefer to receive service-based messaging regarding basic information such as tracking

One Reach—Take SMS Seriously

increase in average profit margin per customer for customer service in messaging

Spark Central—The Business Case for Messaging

 

ENHANCE THE CUSTOMER EXPERIENCE

Take a deep dive into some of Vibes scalable programs to see how your brand can come alive and engage users.

 

Packages

Starter

  • Full access to SMS and MMS Platform to build and run a suite of campaigns
  • One unified short code for all content delivery
  • Lifecycle analytics to track delivery rates, open rates, reads, device types, and click-throughs
  • Platform onboarding including case studies and consultative integration support
  • Jumpstart Strategy

Advanced

  • Includes Starter Package, plus:
  • Access to Wallet Manager Platform
  • Integration development support to for CRM, Loyalty. POS, or other third party vendors
  • Preference Center to capture user data
  • Quarterly business reports with Advanced Analytics insights
  • 1-year licenses to Tap-2- Join
  • Foundational Strategy

Premium

  • Complete access to all platform tools
  • Integration development support to for CRM, Loyalty. POS, or other third party vendors
  • Preference Center to capture user data
  • 1-year licenses to Reveals, Refer-a-Friend, and Product View Guide frameworks
  • Quarterly business reports with Advanced Analytics insights
  • Foundational and Content strategy

Custom

  • Complete access to all platform tools
  • Custom integration support
  • Custom developed webform or preference center data gathering
  • Quarterly business reports with Advanced Analytics insights
  • 1-year licenses to Vibes Solution Frameworks
  • Partner to growing channel programs including FB Messenger, RCS, & Apple Business Chat
 
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