Emoji Support

July 10, 2018

Vibes Emoji Support: For All Your Mobile Marketing Messages

The Vibes Mobile Engagement Platform fully supports emojis across push, mobile wallet (i.e., Android Pay, Apple Wallet), SMS and MMS for both incoming and outgoing messages.

What do I need to do start using emojis in my customer outreach?

The Platform supports emojis in broadcast and triggered campaigns. Our character counter automatically lets you know how much the maximum characters is reduced by, and we also support concatenated long messages. In general, an emoji will reduce the maximum characters in a single message to 70 characters, which is why we are concurrently launching long messages.

What are emoji keywords, and how does Vibes support these?

The Platform supports emoji keywords for custom mobile experiences developed by our customers and our professional services team.

How do I enter an emoji into my message?

On OS X Mavericks: Find the emoji keyboard using “Cmd + Ctrl + Space”.

On Windows 10: Look for the keyboard icon in the Windows taskbar in the lower-right corner to bring up the Windows Touch Keyboard. Then click on the face to the left of the space bar and to the right of the Ctrl button in the Windows Touch Keyboard.

On Windows 8: You’ll want to add a keyboard button to your Taskbar by right-clicking anywhere on it and hovering over Toolbars. Next select, Touch Keyboard in the menu. Now you should have a Touch Keyboard button in your Taskbar. Just click on that button and you can access emoji on Windows 8.

Does the character counter (new message editor) correctly account for emojis?


How many characters are allowed in my message when I use emojis?

A single message with emojis is limited to 70 characters. Most emojis take up 2 characters in the 70 character message, while some take up 4 characters in the 70 character message (such as emojis with skin tones). The max number of characters in 4 message parts with emojis are 272 characters.

Where can I find the complete list of emojis that are supported by the Vibes Mobile Engagement Platform?

Visit our emoji support page to learn about the emojis tested to work in Vibes broadcast and triggered messages on the following mobile platforms:

Apple iOS 9.0 and 10.0.
Android versions 4.4, 5.1, 6.0, and 7.0.


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