Retention Solutions

Businesses, regardless of industry, must now reimagine the role of loyalty to keep customers coming back with eagerness and intent.

As businesses analyze which COVID19 consumer behaviors are permanent and reset for a fully re-opened economy, one thing is clear: expectations for a pristine customer experience remain sky-high.

If you’re only using SMS for promotions, you’re missing out on valuable engagement with consumers. Here’s why you should use SMS for mobile surveys to drive customer engagement and product feedback.

Class is in session for this crash course on the difference between omni, multi, and cross channel marketing and why mobile helps in any strategy.

Reports reveal a person sends or receives an average of 41 texts per day. How does a brand stand out? By following six best practices to become a trusted name in a consumer's phone.

Vibes’ Mid-Year Mobile Checkup only takes minutes but will give you the insight and recommendations on how healthy your mobile program is and how to improve in the second half of the year

Apple’s WWDC revealed several updates, many highlighting where mobile marketing is migrating as an industry. Read the highlights and strategy recommendations marketers need to know.

Brands saw a 20 percent increase in mobile engagement clickthrough rates (CTR) in 2020 compared to 2019. These higher CTRs indicate consumers prefer mobile messaging as a main form of communication.

Prior to the pandemic, BOPIS and BOPAC were growing. However, the pandemic forced brick and mortar retailers to significantly increase investment in digital to physical shopping.

Prior to the pandemic, BOPIS and BOPAC were growing. However, the pandemic forced brick and mortar retailers to significantly increase investment in digital to physical shopping.

There’s no denying that 2020 fundamentally changed how consumers interact with brands. Now in 2021, mobile is a key strategy for driving high return on investment and consumer engagement for brands.

After a year of living through a pandemic, mobile consumers are more ready than ever to interact with the brands they love. Vibes data shows a significant increase in active subscribers.

Vibes Senior Director of Data & Analytics explores mobile marketing 12 months after the pandemic broke out

Building trust with consumers is important since nearly half of consumers prioritize brands they’ve purchased from before. Learn how to leverage SMS to build trust post-purchase and generate loyalty.

With a variety of mobile channels, from SMS, MMS, Wallet, Push, and App Inbox, it's easy to feel overwhelmed. Learn to simplify with multi-channel orchestration for optimal consumer engagement.

Holiday shopping trends inform Valentine’s Day spending patterns. Leverage these lessons and learn how to optimize mobile for Valentine's Day.

Learn how brands that advertised during the Big Game missed opportunities to leverage multi-million dollar investments and strategies to win next year.

Now that 2021 is here, prioritize your mobile goals with insights from Vibes Customer Strategy team.